Frequently Asked Questions

All products are shipped from within the continental United States.

Your products will ship within five days of your order, and then can take up to four weeks to reach your doorstep. However, average shipping is 10 to 20 days. 

If you are not 100% satisfied with your purchase from questingtools.com you can return your item(s) for a full refund within 30 days of purchase.

All you need to do is contact us and we will arrange a return and refund with you.

Yes, but you must request cancellation prior to shipment to receive a full refund for your item(s). Please email us!​

If you do not cancel an order and the order is shipped, our normal terms and policies apply.

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- simply let us know, and we’ll work with you to make it right.

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll work with you to make it right.

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