Frequently Asked Questions
How long are shipping times?
All products are shipped from within the continental United States.
Your products will ship within five days of your order, and should get to you within 2 - 7 days. That said, some orders can take up to four weeks to reach your doorstep. However, average processing and shipping times are between 3 to 10 days.
What's your return policy?
If you are not 100% satisfied with your purchase from questingtools.com you can return your item(s) for a full refund within 30 days of purchase.
All you need to do is contact us and we will arrange a return and refund with you.
Can I cancel my order?
Yes, but you must request cancellation prior to shipment to receive a full refund for your item(s). Please contact us!
If you do not cancel an order and the order is shipped, our normal terms and policies apply.
What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- simply let us know, and we’ll work with you to make it right.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll work with you to make it right.